Privacy Policy — Your Data, Our Responsibility

Welcome to the cg444 Privacy Policy. cg444 ("we", "us", "our", or "the Platform") operates the online betting and casino platform available at cg444.io, serving players across Bangladesh. We understand that your personal data is important to you, and we take our responsibility to protect it seriously.

This Privacy Policy describes in clear, plain English how cg444 collects, uses, stores, shares, and safeguards personal information relating to visitors to our website and registered players on our platform. It also sets out the rights you hold over your personal data and explains how to exercise those rights.

This Privacy Policy forms an integral part of the cg444 Terms & Conditions. By creating a cg444 account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This policy applies to all cg444 products and services, including live cricket betting, pre-match sports wagering, live casino games, slot games, esports betting, exclusive games, promotional activities, and all customer support communications.

For the purposes of this Privacy Policy, cg444 acts as the data controller in respect of all personal data collected from players and website visitors in connection with the operation of the cg444 platform.

As data controller, cg444 determines the purposes and means by which your personal data is processed. We are committed to processing your data lawfully, fairly, and transparently, and to implementing appropriate technical and organisational measures to ensure its security.

cg444 may engage third-party data processors — including payment service providers, game studios, fraud detection services, and analytics providers — to process personal data on our behalf and under our instruction. These processors are contractually bound to handle your data securely and solely for the purposes authorised by cg444.

cg444 collects a range of personal data categories in connection with the registration, operation, and security of player accounts. The table below summarises the main categories of personal data we collect and typical examples within each category.

We do not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond responsible gaming self-assessments), or biometric data for identification purposes.

cg444 collects personal data through a number of channels and mechanisms, all of which are described transparently below.

Direct Collection — Data You Provide:

• During the account registration process, when you submit your name, mobile number, date of birth, and other profile details.
• When you complete identity or age verification by submitting supporting documents such as your National Identity Card or passport.
• When you initiate a deposit or withdrawal transaction via bKash, Nagad, Rocket, Upay, or a partner bank.
• When you contact our support team by email or through the platform's live chat interface.
• When you participate in promotions, surveys, or feedback requests on the platform.
• When you configure responsible gaming tools such as deposit limits or self-exclusion preferences.

Automatic Collection — Data Generated by Your Use of the Platform:

• Technical data including IP address, device identifiers, browser information, and session timestamps is automatically collected each time you visit or interact with cg444.io.
• Gaming activity data — including all bets placed, games launched, wagering amounts, outcomes, and bonus interactions — is automatically recorded as part of the platform's core operational record-keeping.
• Cookie and tracking technology data is collected as described in Section 9 of this policy.

Third-Party Sources:

• Fraud detection and identity verification services may provide cg444 with data points that help us verify a player's identity or flag potentially suspicious account activity.
• Payment processors such as bKash, Nagad, and partner banks confirm transaction statuses and associated account details to cg444 as part of the deposit and withdrawal workflow.

cg444 processes your personal data only for defined, legitimate purposes. For each processing activity, we rely on a recognised legal basis. The primary purposes for which we process personal data are set out below.

cg444 does not sell, rent, or trade your personal data to any third party for their own independent commercial purposes. We share personal data only in the limited circumstances described below and only to the extent necessary for each specific purpose.

• Payment Processors: To process your deposits and withdrawals, cg444 shares the minimum necessary financial and identity data with our approved payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These partners process your data under their own privacy policies and relevant financial regulations.
• Game Content Providers: When you launch a game from a third-party studio such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, a player session token and anonymised player reference may be shared with that provider for the purpose of delivering the game session and recording its outcome. These providers operate their platforms under their own data agreements with cg444.
• Fraud Prevention and Identity Verification Services: cg444 engages specialist third-party services to assist with anti-fraud screening and identity document verification. Data shared for these purposes is limited to what is strictly necessary and is handled under strict confidentiality obligations.
• Platform Analytics Providers: Aggregated, anonymised technical and behavioural data may be shared with analytics service providers to help cg444 understand platform performance and improve the user experience. No individually identifiable data is shared for analytics purposes.
• Legal and Regulatory Obligations: cg444 may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by applicable law, court order, or where cg444 reasonably believes disclosure is necessary to protect the rights, property, or safety of the platform, its players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of cg444's business, your personal data may be transferred to the relevant successor entity. We will notify affected players of any such transfer in advance.

cg444 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and operational obligations. The table below summarises our standard data retention periods by category.

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised. Anonymised data (from which no individual can be identified) may be retained indefinitely for aggregate statistical and analytical purposes.

cg444 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and cg444.io is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted Password Storage: cg444 never stores your password in plain text. All passwords are hashed using modern cryptographic algorithms before being stored in our systems.
• Access Controls: Access to personal data within cg444's systems is restricted on a strict need-to-know basis. Staff members are granted access only to the specific data required to perform their job functions. All internal access is logged and auditable.
• Secure Data Centres: All cg444 platform data is stored in physically secure data centre environments with appropriate access controls, surveillance, and environmental safeguards.
• Fraud and Anomaly Detection: cg444 operates automated monitoring systems that continuously scan for unusual account activity, suspicious login patterns, and other indicators of potential security compromise.
• Regular Security Assessments: Our platform undergoes regular security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, cg444 will take prompt remedial action and notify affected individuals and relevant authorities as appropriate within the timeframes required by applicable standards.

cg444 uses cookies and similar tracking technologies (including browser local storage and session storage) to operate the platform, remember your preferences, analyse usage patterns, and ensure a smooth, personalised experience for players across Bangladesh.

A cookie is a small text file that is placed on your device by a website you visit. It allows the website to recognise your device on return visits and to store information about your interactions. Cookies set by cg444 are first-party cookies; cookies set by our third-party service providers (such as analytics and fraud detection tools) are third-party cookies.

The following categories of cookies are used on cg444.io:

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They maintain your login session, remember items in your account workflow, and ensure security features operate as intended. You cannot opt out of strictly necessary cookies, as they are required for the platform to work.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, currency display (Bangladeshi Taka), and game lobby filter settings, so you do not have to reconfigure them on each visit.
• Performance and Analytics Cookies: These cookies collect anonymised information about how players use cg444.io — such as which pages are visited most frequently, how long sessions last, and where users navigate from. This data helps us improve the platform experience for all players. No individually identifiable data is shared with analytics providers for this purpose.
• Fraud Prevention and Security Cookies: These cookies support our anti-fraud and security monitoring systems by helping us recognise returning legitimate users, detect anomalous behaviour, and prevent unauthorised access attempts.

By continuing to use cg444.io after being presented with information about our cookie use, you consent to the placement of non-essential cookies on your device in accordance with this policy.

cg444 respects your rights over your own personal data. The following rights are available to all registered players and website visitors. To exercise any of these rights, please contact our privacy team at [email protected] with the subject line "Privacy Request" and we will respond within 30 days of receiving your request.

• Right of Access: You have the right to request a copy of the personal data that cg444 holds about you, along with information about how it is being processed. This is commonly referred to as a Subject Access Request (SAR).
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many of your profile details directly through your cg444 account settings panel.
• Right to Erasure: You may request that cg444 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing and there are no overriding legitimate grounds. Please note that cg444 may be required to retain certain data categories for legal and financial compliance purposes even after a deletion request.
• Right to Restriction: You may request that cg444 restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold about you.
• Right to Data Portability: Where processing is based on your consent or on contract performance and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to cg444 processing your personal data where that processing is based on our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.

cg444 takes the protection of minors seriously. As part of our registration and verification process, all new players are required to confirm that they are 21 years of age or older, and to provide identity documentation that allows us to verify this claim. Where we receive credible information or have reasonable grounds to believe that a registered player is under the age of 21, we will:

• Immediately suspend the relevant account pending investigation.
• Request identity verification documents to confirm the player's age.
• If age cannot be confirmed, permanently close the account and void any pending transactions.
• Delete all personal data associated with the underage account as far as is permissible under applicable legal retention obligations.

If you are a parent or guardian and believe that a minor in your care has registered a cg444 account, please contact us immediately at [email protected] so we can take prompt action to close the account and remove associated personal data.

cg444 supports the responsible use of parental control tools and filtering software as an additional layer of protection against underage access to online gambling platforms.

cg444 primarily operates its platform infrastructure to serve players in Bangladesh. However, as an online platform engaging global technology service providers — including game content studios, fraud prevention services, and analytics providers headquartered in various countries — it is possible that your personal data may be transferred to and processed in countries outside Bangladesh.

Where personal data is transferred internationally, cg444 takes appropriate steps to ensure that adequate data protection standards are maintained throughout the transfer, including:

• Entering into contractual data processing agreements with all third-party processors that impose data protection obligations consistent with those described in this policy.
• Ensuring that any third-party processor receiving personal data outside Bangladesh implements appropriate technical and organisational security measures equivalent to those applied by cg444.
• Conducting due diligence on third-party processors to verify their data protection practices prior to engagement.

cg444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, platform features, applicable regulations, or operational requirements. When we make material changes to this policy, we will notify registered players via email to their registered address and/or by displaying a prominent notice on the cg444 platform for a period of no less than 14 days prior to the changes taking effect.

The "Last Updated" date at the top of this page and in the Table of Contents will be revised each time this policy is updated. We encourage you to review this page periodically to stay informed about how cg444 protects your personal data.

Minor, non-material changes — such as corrections of typographical errors, clarification of existing statements, or formatting adjustments — may be made without advance notice, though the "Last Updated" date will still be revised accordingly.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data cg444 holds about you, our dedicated privacy support team is available 24 hours a day, 7 days a week. We respond to all privacy-related enquiries in English and aim to acknowledge your message within 2 hours and resolve the matter within 30 calendar days.

Privacy Enquiries and Data Rights Requests: [email protected] — please include "Privacy Request" or "Data Rights Request" in the subject line.

General Support: [email protected]

When submitting a data rights request, please include your registered username, the email address associated with your account, and a clear description of your request. For requests involving account-specific data, our team may ask you to complete a brief identity verification step before proceeding.

We value the trust that players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — place in cg444, and we are committed to handling that trust with the care and integrity it deserves.